FAQ

We at KARE UAE try to make your shopping and post shopping experience easy. You have the full right to cancel your purchase within 24 hours from order placement. During this period cancelled order can be refunded as store credit or by refunding the paid amount to your credit card or the original payment method within a certain number of days.

Orders may be returned or exchanged (not applicable on furniture’s) within 3 days from delivery (in its original packing along with the original invoice). Returns will be refunded in the form of credit note valid for 6 months available to shop on the KARE UAE e-shop. Please contact our Customer Service for further details

We do not accept refund or exchange for the below categories

• Furniture.
• Special order items.
• Products damaged through normal wear and tear.
• Products without an original purchase receipt.
• Clearance items
• Delivery and Cash on delivery charges are unfortunately non-refundable

Yes you can now drop off your KARE products (except furniture) to our retail stores. However a prior appointment needs to be placed with our Customer care to schedule the same.

Please excuse us if we have sent you a damaged, defective or simply the wrong item. Please contact our customer service and we will be happy to assist you..

All furniture items (excluding accessories and soft furnishing) carry a 1 year manufacturing warranty which protects against manufacturing defect and does not cover damages caused by misuse, mishandling or general wear and tear.

We try to make the delivery process convenient, easy and flexible. Delivery for all KARE products within Abu Dhabi, Dubai, Sharjah, Al Ain, Ajman, Umm Al Quwain, Fujairah and Ras Al Khaimah, is expected to be within 3-5 business days.

Restricted and Special areas delivery is expected within 7 days. Please click here to view these areas.

Yes we are happy to offer our express delivery service at a small fee. To know more click here

Unfortunately, at the moment we only deliver to addresses within the UAE (except the restricted regions mentioned earlier)

An email will be sent with your shipment details. For further information please contact our customer care along with the purchase order number.

Due to our strict policy, we cannot facilitate this request. In case you want to change the address please log into your account and change the same before you place your next order with us.

Your representatives can receive order with their valid ID proof, if no one is available to receive your order, your items will be returned back to us and there will be a charge incurred for delivery and storage.

Click & Collect is a free service which allows you to shop and pay on our site, select a participating showroom in the UAE and collect your product at your convenience.

It's easy! All it takes is a few quick steps:

• Shop your products online.
• Choose your shipping method.
• Select Click and Collect
• Select a store.
• Pay for your order.
• Collect your order from the allocated store within 2 – 5 working days

Click & Collect is free service. Your order can be collected within 2-5 business days onwards. We’ll send you an email when it is ready for collection.

Unfortunately the pickup location selected cannot be changed post placing an order. However due to any circumstance, If you’re unable to pick up your order at the showroom you have selected, you can contact our customer service and they will be glad to help you.

Unfortunately, at the moment we only accept card payments.

Unfortunately, we only delivery and assemble furniture. We do not wall mount any products and lighting (no electrical work will be carried out).

Your data is important to us at KARE. Therefore, we strictly adhere to the relevant applicable legislation on the protection of personal data and data security. Below, we will tell you what information we may collect, how we use it and to whom we may provide it.

• Ordering: We collect, store and process your data for the order processing of your purchase and any subsequent warranty processing and our services. As part of the order processing, the service providers (transporters, logisticians, banks) we use here receive the necessary data. For product and service orders, we need your correct address data. A telephone number is only for queries. We need your e-mail address so that we can confirm the order and communicate with you. We also use it to notify registered customers of their personal username and / or password upon request. Furthermore, you will receive your order confirmation via this address.
• Customer Login: Your specific order data will be stored by us but cannot be accessed directly from us for security reasons. However, we set up a password-protected direct access for each customer who registers accordingly. Here you can view data about your completed, open and recently sent orders and manage your personal information. The customer undertakes to treat the personal access data confidentially and not to make it accessible to unauthorized third parties. We cannot accept liability for misused passwords unless we are responsible for the abuse.
• Advertising purposes: When you sign up for our newsletter, your e-mail address will be used for your own advertising purposes until you unsubscribe from the newsletter. De-registration is possible at any time. Please send us a message via email to customerservice@kareuae.ae or unsubscribe by clicking on the unsubscribe link in the newsletter.
• Data Security: By using common security procedures and organizational measures, including encryption, passwords and physical security, we protect your personal information as part of the ordering process against unauthorized deletion, alteration, loss, disclosure or unauthorized access. Please contact us / LINK TO CONTACT US FORM or our service number at 046097526.